FAQ and Resources

Billing & Service Requests
Simple. Transparent. Reliable.

At The ADAS Co., we make scheduling and billing straightforward so you can focus on your repairs. Whether you’re a first-time customer or a long-time partner, here’s everything you need to know about requesting service, understanding invoices, and making the most of our rebate program.

How to Request or Schedule a Service

1. Send Us Your Estimate
Email your estimate to service@theadasco.com — it includes all the vehicle details we need to prepare your service request.

2. Tell Us What You Need
Let us know which calibrations or scans are required. If you’re unsure, we’ll review your estimate and confirm what’s needed based on OEM requirements.

3. Submit Through Our Website
You can also submit your estimate and service request directly through our online “Request Your Appointment Now” form on our website. Once submitted, it’s automatically sent to our team, and we’ll follow up to confirm scheduling.

4. Get Scheduled
We’ll confirm we've received the request and lock in your appointment.

Contact Options:
Email: service@theadasco.com
Call/Text: 636-829-5173

Billing Overview

  • Invoices are issued once services are completed.

  • Each invoice reflects only the services performed during that visit.

  • Standard payment terms are Net 30 from your monthly statement date.

  • You’ll receive your monthly statement and rebate summary on the 1st of each month.

  • You can wait to pay invoices until you receive your statement so your rebate is properly applied.

  • If payment is received before the statement date, your rebate will remain as a credit on your account to be used toward future services.

Our Rebate Program

We appreciate your partnership and reward loyal customers with monthly rebates that help lower your overall service costs.

  • Rebates are issued on the 1st of each month, along with your monthly statement.

  • Your statement shows your total balance after the rebate has been applied.

  • To keep your rebate, your balance must be paid within 30 days of the statement date.

  • If payment is not received by the due date, the rebate will be reversed and the full pre-rebate balance will become due.

  • Rebates can also be used toward future services if invoices are paid early or ahead of the statement cycle.

Want to earn higher rebates?
Some of our partners qualify for enhanced rebate tiers and special programs. Reach out to learn more about how your shop can qualify.

Common Questions

Do you work with insurance jobs?
Yes — we can bill the shop directly, and you can submit our invoice with your supplement.

Can you provide OEM documentation for calibration requirements?
Absolutely. We can supply OEM procedure references or documentation for any calibration or scan service we perform.

What if the insurance company pushes back on pricing or required services?
Let us know. We can assist by providing supporting OEM documentation and explanations of the required procedures to help resolve disputes quickly.

Can I combine multiple invoices into one payment?
Yes. We recommend waiting for your monthly statement on the 1st and submitting one consolidated payment to ensure your rebate is fully applied.

Payment Options

We make payment simple and flexible:

  • ACH Transfer: Secure and convenient electronic payment option.

  • Credit Card: Call us to pay by phone, or request an online payment link.

  • Check: Payable to The ADAS Co.

You’re welcome to wait for your monthly statement on the 1st to pay your full account balance — this ensures your rebate is correctly applied to that month’s total.

Cancellation Policy

At The ADAS Co., we understand that sometimes plans change. To provide the best service to all our clients and ensure our technicians’ time is respected, we have the following policy regarding missed or unprepared appointments:

Vehicle Not Ready / No-Call Cancellation Fee:
If a technician arrives for a scheduled appointment and the vehicle is either:

  • Not ready for service,

  • No longer available, or

  • The appointment was cancelled without prior notice, a $99 charge will be applied.

We kindly ask that all cancellations or reschedules be made as soon as possible to avoid this fee. This policy helps us maintain efficient scheduling and ensures our team can provide timely service to all customers.

Questions or Support

Have questions about billing or service requests?
Email: service@theadasco.com
Call/Text: 636-829-5173
We’re happy to help you every step of the way.