States applicable:
Missouri
Insurance disputes, pricing pressure, and ADAS-related pushback are becoming more common.
This page gives collision centers clear, lawful tools to protect their business,
their customers, and their liability.
How to Protect Your Body Shop
Collision Center Rights & Responsibilities in Missouri.
3 Things Every Shop Should Do
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1. Document Everything
Follow OEM repair procedures
Itemize labor, parts, and ADAS calibrations
Keep written records of insurer disputes
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2. Do Not Accept Unsafe or Incomplete Repairs
You are not required to perform repairs that compromise safety
You may decline insurer-directed shortcuts
Always reference OEM documentation in writing
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3. Escalate When Necessary
Request written justification from the insurer
Support the customer in filing a complaint if needed
Preserve documentation for legal or regulatory review